DCE provider number DCE100714503-001
Australia's Most Trusted Face-to-Face OTC Exchange.
Securely buy and sell cryptocurrency with cash at our premium offices in AUSTRALIA. Professional service for serious investors.
Instant Cash Payouts
Sell your crypto and walk away with cash immediately. No waiting for bank transfers or processing delays.
No Hidden Fees
What you see is what you get. Our transparent pricing model includes all costs up-front with the best rates in Australia.
Secure CBD Offices
Trade in a safe, professional environment within premium office towers in major Australian capital cities.
Why Australian Trust Us
Providing a secure bridge between traditional cash and the future of finance since 2020.
Face-to-Face Confidence
No more "shady websites" or meeting strangers in parks. Sit down with a professional broker in a high-security office environment to complete your trade.
AUSTRAC Compliant
Fully registered and regulated digital currency exchange service provider since the very first day of Australian regulation.
Bulk OTC Trades
Large volume? No problem. We specialize in high-net-worth transactions with zero slippage and dedicated liquidity pools.
Expert Support
New to crypto? Our staff are experts who walk you through the entire process, including wallet setup and security best practices.
Disclaimer
Click on each section below to review our policies and terms.
Part 1: Privacy Policy expand_more
This section assures users, banks, and regulators that all sensitive Personally Identifiable Information (PII), Know-Your-Customer (KYC) documentation, and financial data are handled securely and in full legal compliance.
1. Data Security and Infrastructure Encryption
- Data in Transit: All communications and data transmitted between the user, the OTC platform, and third-party verification tools must be encrypted using TLS 1.3 or higher.
- Data at Rest: All stored user data, including biometric data, scanned passports, driving licenses, and banking details (BSB and Account Numbers), must be encrypted using AES-256 or equivalent military-grade standards.
- Access Control: Implementation of the Principle of Least Privilege (PoLP). Only authorized Compliance Officers and specialized security personnel can access KYC and transaction files, protected by mandatory hardware-based Multi-Factor Authentication (MFA).
2. Statutory Data Retention and Disposal
- 7-Year Rule: In strict compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), all customer identification records, KYC verification logs, and AUD/Crypto transaction histories must be securely retained for at least seven (7) years after the business relationship ends.
- Secure Destruction: After the statutory period expires, data must be permanently and irreversibly destroyed using secure digital wiping methods or physical shredding for any paper-based logs.
3. Data Disclosure & Mandatory Reporting Obligations
- AUSTRAC Reporting: The platform is legally required to disclose customer information and transaction details to the Australian Transaction Reports and Analysis Centre (AUSTRAC) without notifying the client. This occurs during the filing of Threshold Transaction Reports (TTRs for AUD 10,000+ cash equivalents) or Suspicious Matter Reports (SMRs).
- Cross-Border Transfers (APP 12): If the business utilizes overseas cloud hosting or international KYC providers (e.g., Sumsub, Onfido), the policy must explicitly state which countries the data may be sent to. The business must ensure these foreign entities comply with standards equivalent to the Australian Privacy Principles.
4. Notifiable Data Breaches (NDB) Scheme
- Compliance Statement: The business must fully participate in the NDB scheme under the Privacy Act. In the event of an eligible data breach (unauthorized access or data loss likely to cause serious harm), the business is mandated to immediately notify the affected clients and the Office of the Australian Information Commissioner (OAIC).
Part 2: Terms & Conditions expand_more
This section defines the legal and operational liabilities between the platform and the client, establishing rules to prevent fraud, third-party scams, and account takeovers.
1. Account Integrity and User Liability
- Strict Individual Ownership: Accounts are strictly non-transferable. The registered user must be the ultimate beneficial owner. Operating an account on behalf of a third party, or allowing anyone else access, constitutes a material breach and triggers immediate account termination.
- Credential Safeguarding: The user holds sole responsibility for maintaining the confidentiality of their passwords, API keys, and Two-Factor Authentication (2FA) devices. The platform explicitly disclaims liability for losses resulting from user-side phishing, SIM-swapping, or credential leaks.
- Compromise Notification: Users must notify the OTC desk via an emergency support channel within twenty-four (24) hours if they suspect their account or email credentials have been compromised.
2. AUD Fiat Settlement Security (Anti-Scam Measures)
- The Same-Name Rule (Critical): To eliminate "man-in-the-middle" scams and third-party laundering, the platform will only accept AUD deposits from, and execute AUD payouts to, a bank account under the exact matching name of the verified KYC user. All third-party transfers will be automatically rejected, frozen, or returned, minus administrative banking fees.
- Banking Disruption Disclaimer: The platform is not liable for financial losses, missed market opportunities, or rate fluctuations caused by delays, holds, or account freezes imposed by Australian banking institutions (e.g., Westpac, CommBank, ANZ, NAB) or payment rails (PayID/Osko) via their automated anti-fraud and crypto-risk mitigation systems.
3. Blockchain Execution and Transaction Finality
- Irreversibility of Crypto: Once cryptocurrency is broadcasted and confirmed on the respective blockchain network to the wallet address specified by the client, the transaction is legally finalized and completely irreversible.
- Address Error Allocation: The user bears 100% of the risk for providing incorrect wallet destinations or selecting incompatible blockchain mainnets (e.g., sending ERC-20 tokens to a TRC-20 address). The platform is under no obligation to recover assets sent to incorrect destinations.
4. Emergency Account Freezes and Platform Rights
- Unilateral Suspend/Freeze Rights: The platform reserves the right, at its sole discretion and without prior notice, to freeze transactions, lock user accounts, and withhold both AUD and crypto balances if there is suspicion of:
- Violation of AML/CTF policies.
- Inbound funds linked to ransomware, mixers, darknet markets, or scams.
- Formal requests or notices from the Australian Federal Police (AFP), state police, AUSTRAC, or banking risk teams.
- Manifest Error Disclaimer: The platform reserves the right to void, cancel, or adjust any OTC transaction that was executed based on a clear system glitch, data feed failure, or extreme market disconnect (Manifest Error).
Part 3: Governing Law and Jurisdiction expand_more
These Terms & Conditions are governed by, and shall be construed in accordance with, the laws of the State of Victoria, Australia. The parties hereto irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria and the courts competent to determine appeals from those courts, for the resolution of any disputes arising out of or in connection with these Terms.
Part 4: What Happens If Users Do Not Provide the Required Information expand_more
The transaction may be delayed or may not be processed if users do not provide the necessary information. In some cases, we may be required to return the transaction to the originator. Please ensure to provide all the required information during the deposit and withdrawal procedures. Users can refer to our privacy notice for more information on how we process personal data. For additional queries and information, please contact our Customer Support team. Note: No action is required if users do not perform crypto transfers. We appreciate your understanding as we work to ensure compliance while maintaining a smooth experience for you.
Thank you,
OTCAUD.com
Part 5: Reminder on Crypto Transfer Procedures in Australia expand_more
Dear users,
On 8 May 2026, we informed you that in adherence to local regulatory requirements, OTCAUD will gradually introduce changes to crypto withdrawal and deposit procedures for Australian users.
Starting 24 June 2026, you will need to provide more information when receiving and sending crypto on our platform. These changes are to ensure we continue operating in full compliance with local requirements.
Changes to Crypto Deposit and Withdrawal Procedures
Crypto Deposits to us: Users will be asked to provide the sender’s information when receiving any amount of crypto.
Withdrawals from us: Users will be asked to provide the beneficiary’s information when sending any amount of crypto.
Part 6: Actions Required expand_more
You will see a pop-up message to provide additional information about the sender or the beneficiary when performing deposits and withdrawals.
Sending Crypto Assets from us to Another Crypto Exchange or Self-Hosted Wallet
Once you have confirmed your withdrawal details, you will see a pop-up message to provide additional information on the beneficiary, such as:
- Full name;
- Country of residence;
- Town or Locality.
If you are sending crypto assets to yourself on another exchange, you will only need to provide the name of the receiving crypto exchange.
Part 7: Receiving Crypto Assets from Another Crypto Exchange or Self-Hosted Wallet expand_more
You will need to go to the crypto deposit page of your account and click on transactions pending credit. After that, you will see a pop-up message to provide additional information on the originator, such as:
- Full name;
- Country of residence;
- Unique identifier (a selection list will be provided);
- Town or Locality.
Ready to start your exchange?
Call our number for immediate assistance or visit any of our offices today. WhatsApp +61413079465 to get in touch.